Refund Policy
This Refund Policy explains how refunds, cancellations, and service issues are handled by Asake Enterprises. If anything is unclear, please reach us via /contact.
1. Overview
Asake Enterprises provides digital and creative services (such as website design, branding, and content). Because these services involve time, planning, and delivery of digital work, refunds are handled based on the stage of the project.
2. Refund Eligibility
Refunds may be considered under the conditions below:
- Before work starts: You may request a refund within 24 hours of payment if the project has not started.
- Duplicate payment: If you accidentally pay twice for the same service, the duplicate payment is refundable.
- Service not delivered: If we cannot deliver the agreed service, a refund may be issued.
3. When Work Has Started
Once work has commenced (for example: project planning, drafts, design work, writing, revisions, or setup), payments are generally non-refundable due to the time and resources already committed.
4. Revisions & Fixes
We aim to deliver professional results. If something is incorrect or missing within the agreed scope, we will make reasonable fixes or revisions to resolve it.
- Revision requests should be clear and specific.
- Requests outside the original scope may require an additional fee.
5. Cancellations
You may request to cancel a project at any time. If work has not started and you are within the 24-hour window, you may be eligible for a refund.
If work has started, cancellation may stop further work, but prior work already completed remains billable and non-refundable.
6. Refund Processing Time
Approved refunds are processed back to the original payment method. Timing depends on your payment provider and bank. Typically, refunds may take 5–10 business days to appear.
7. Contact
For refund questions or requests, contact us via /contact.
Asake Enterprises — We respond as quickly as possible to resolve issues professionally.